Privacy Policy

1. Introduction

Lorensoft ("we", "our" or "Escalou") is committed to protecting the privacy of our service's users. This Privacy Policy explains how we collect, use, store and protect your personal information.

2. Data We Collect

2.1 Data you provide:

• Full name or legal name
• CPF or CNPJ
• Email address
• Phone (optional)
• Payment data (processed by Stripe)
• Data of the employees you register (name, work days, etc.)

2.2 Data collected automatically:

• IP address
• Browser and device type
• Pages visited and access time
• Cookies and similar technologies

3. How We Use Your Data

We use your information to:

• Provide and maintain the Service
• Process payments and manage your subscription
• Send important communications about the Service
• Send updates and news (if you authorize)
• Improve our Service and user experience
• Comply with legal obligations

4. Data Sharing

We do not sell or rent your personal information. We share data only with:

• Stripe: For payment processing
• Resend: For sending transactional emails
• Authorities: When required by law or court order

5. Data Security

We implement technical and organizational security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Passwords hashed with secure algorithm (bcrypt)
• Data access restricted to authorized staff
• Monitoring and access logs
• Regular encrypted backups

6. Data Retention

We retain your data for as long as necessary to provide the Service and meet legal obligations:

• Account data: while the account is active + 30 days after deletion
• Payment data: as required by legal and tax obligations (at least 5 years)
• Access logs: 6 months

7. Your Rights (LGPD)

Under the Brazilian General Data Protection Law (LGPD), you have the right to:

• Confirmation and access: Know whether we process your data and access it
• Correction: Correct incomplete or outdated data
• Anonymization or deletion: Request deletion of unnecessary data
• Portability: Receive your data in a structured format
• Information: Know with whom we share your data
• Consent withdrawal: Withdraw consent at any time

To exercise these rights, contact us by email: privacidade@escalou.net

8. Cookies

We use cookies for:

• Essential cookies: Required for the site to function (session, authentication)
• Preference cookies: Remember your preferences (light/dark theme)

You can configure your browser to refuse cookies, but this may affect Service functionality.

9. Minors

The Service is not intended for those under 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will delete it immediately.

10. International Transfer

Your data may be processed on servers located outside Brazil (such as for Stripe and Resend services). In such cases, we ensure that adequate safeguards are in place as required by the LGPD.

11. Changes to this Policy

We may update this Policy from time to time. Significant changes will be communicated by email or through a notice in the Service. We recommend reviewing this page regularly.

12. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us:

• Email: privacidade@escalou.net
• Data Protection Officer (DPO): dpo@escalou.net